At Royal Prolex we are passionate about providing excellent client experience and are happy to help with any queries that you may have.
LIVE SALES SUPPORT
Get immediate, real-time advice and assistance from our luxury watch experts. You can chat with us via the ‘Live Help’ button in the bottom right of the screen.
Live Chat hours are: 9:00am – 9:00pm, 5 days a week.*
ORDER RELATED & GENERAL ENQUIRIES
For order related and general enquiries, our client support team can be contacted by the below methods.
You can email us at [email protected]. We aim to respond to your query within 24 hours.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting [email protected].